Refund and Returns Policy

Returns and Refunds Policy

Effective Date: 01 March 2026

This Returns and Refunds Policy applies to purchases made through https://www.kyros.co.za and is provided by KYROS GAMING (Pty) Ltd.

This policy is in addition to your rights under the Consumer Protection Act, 2008, which provides consumers with certain rights regarding defective goods.

1. Defective Products

If a product is defective within six (6) months of delivery, you may return the product in accordance with the Consumer Protection Act.

In such cases, you may choose one of the following remedies:

  • Repair of the product
  • Replacement of the product
  • Refund of the purchase price

Kyros may inspect the returned product to verify the defect before approving the claim.

If the product is confirmed to be defective, Kyros will cover the reasonable cost of return shipping within South Africa.

2. Change of Mind Returns

If you wish to return a product that is not defective, the following conditions apply:

  • The return must be requested within 30 days of delivery.
  • The product must be unused and in the same condition in which it was received.
  • The product must be returned in its original packaging with all parts and accessories.
  • The customer is responsible for arranging and paying for the return shipping.

A handling or restocking fee of up to 20% of the purchase price may apply to change-of-mind returns.

Products that show signs of use or damage may not qualify for a full refund.

3. Non-Returnable Items

Returns will not be accepted in the following cases:

  • Products that have been used, damaged, or altered after delivery
  • Products returned without original packaging or missing components
  • Products returned more than 30 days after delivery, unless defective under the Consumer Protection Act

4. How to Request a Return

To request a return, please contact our support team and provide:

  • Your full name
  • Order number or proof of purchase
  • A description of the issue
  • Photos of the product, if applicable

Returns must be approved before the product is sent back.

Contact us at:

Email: support@kyros.co.za

Once the return request is approved, you will receive instructions for returning the product.

5. Refund Processing

Once the returned product is received and inspected, we will notify you of the outcome of your refund request.

If the refund is approved:

  • The refund will be processed to the original method of payment.
  • Processing times may vary depending on your payment provider or bank.

Refunds typically take 5–10 business days to reflect once processed.

6. Exchanges

If a product is defective or damaged, Kyros may offer a replacement product where appropriate.

Exchange requests should be submitted through our support team using the contact details provided above.

7. Shipping Returns

Customers returning products due to change of mind are responsible for arranging and paying for the return shipping.

We recommend using a trackable courier service, as Kyros cannot be responsible for returned items that are lost in transit.

Return shipping costs are non-refundable.

8. Late or Missing Refunds

If you have not received your refund after it has been processed:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at:

support@kyros.co.za

9. Contact Information

If you have any questions about returns or refunds, please contact:

KYROS GAMING (Pty) Ltd

Email: support@kyros.co.za
Website: https://www.kyros.co.za

Business Address:
7–73 Capital Hill Commercial Park
Midrand
South Africa