FAQs
Here are some of the most common questions, along with the complete answers from our support experts.
Before you Buy
The ideal position for sitting is when your legs are fully touching the ground while you are positioned with your back and the rest of your body at the furthest point possible of the chair. Send us a message if you’re unsure and we’ll do our best to advise a size.
Kyros Knight features a greater volume of high quality foam for even more cushioning and support. The Knight features a 3D armrest, reclining feature, PU headrest and lumbar support in addition to the Prince’s features in a unique gamer design.
Kyros King is the ultimate package with a memory foam velour headrest, 4D armrests for greater adjustability, and features an integrated adjustable lumbar support system. The King also comes with PU caster wheels and a class 4 hydraulic piston which enables smoother gliding, increased sturdiness and enhanced durability.
Kyros Throne is our newest invention featuring a larger frame and fabric options for the first time. Including a magnetic memory foam pillow, upgraded silent wheels, a four-way adjustable lumbar support, and upgraded 4D armrests. Truly fit for royalty.
Depending on the ratio of your upper body and lower body, the exact height requirements do vary depending on the person.
The King series has a larger range of motion on the neck pillow, the Knight series is often favored by smaller people.
Please contact us if you are unsure which chair will suit you best.
Yes! All our chairs include the pillows seen in the product images. We won’t cheap out on you.
- Please contact our Sales Team to arrange a viewing at our Edenvale, Gauteng address:
065 365 8256
Sales@kyros.co.zaThere you will be able to sit in all of our Chairs to see which one is your fit.
Orders and Payment
We only use safe and secure methods of payment. These include YOCO(Credit/Debit card) and Direct Bank Transfer. Additional payment methods will be available soon.
As soon as your order has been confirmed and the payment has cleared – which usually takes about 1-3 days depending on which bank you are depositing from – you will be notified of your shipping status and ETA via email. It usually takes up to 5 days to receive your chair.
Shipping
We currently offer two methods of shipping, Local collection and National Courier service.
Our courier service is fulfilled by DPD Laser Logistics.
You may wish to arrange your own courier or contact us for more delivery options.
We currently offer two methods of shipping, Local collection and Courier service.
Shipping costs are calculated at checkout based on your delivery address and order details. This fee is charged by the courier for the delivery service, and we do not add any markup or make a profit from shipping charges.
Once the order has been confirmed and we have received the payment we will begin to deliver it to your delivery address which will take an estimate of 1-5 days, depending on which delivery option you have chosen and distance from our warehouse.
We ship to anywhere in South Africa.
To collect your chair please call our sales team.
065 365 8256
Sales@kyros.co.za
Please note: Proof of payment and your Order number is required for collection. No goods will be available for collection unless the funds have cleared in our account, this may take up to 48 hours depending on your bank.
Warranty, return and refund
If it is due to issues with the chair we will provide support at our local warehouse in Edenvale, Gauteng. Please contact us to arrange a return or refund.
If it is due to you not wanting the chair once received, you will have to pack it into the original packaging and arrange to drop it off in our Midrand warehouse. A reboxing fee of 20% will be charged and you will have to pay shipping back to our warehouse. This will only apply from 30 days of purchase.
Please note: we do not collect unwanted items, it must be brought back to the warehouse to be processed.
Please contact us through our support channel, support@kyros.co.za to be assisted. We will do our best to ensure you encounter no issues and receive immediate support.